Save Password setting not Retained in Outlook 98 and Outlook 2000 (IMO) View products that this article applies to. This article was previously published under Q235865 NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only". For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: 257824 OL2000: Differences Between Outlook and Outlook Express IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows Registry SYMPTOMS When you connect to your Internet Service Provider to retrieve e-mail from a POP server, your password is not retained even though you have specified to save the password. CAUSE The registry contains incorrect information for the Protected Storage System Provider key for the user account. RESOLUTION Remove the user account information from the Protected Storage System Provider registry key, and re-enter your password options. MORE INFORMATION The steps to resolve the behavior that is described in the Symptoms section vary slightly depending on the operation system you are using. How to back up the Registry Microsoft Windows 95 and Microsoft Windows 98 Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the File menu, click Export. In the Save in box, select a location where you want to save the .reg file. In the File name box, type a file name, and then click Save. On the File menu, click Exit. Microsoft Windows NT 4.0 Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the Registry menu, click Save Key. In the Save in box, select a location where you want to save the .reg file. In the File name box, type a file name, and then click Save. On the Registry menu, click Exit. Microsoft Windows 2000 Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the Registry menu, click Save Key. In the Save in box, select a location where you want to save the .reg file. In the File name box, type a file name, and then click Save. On the Registry menu, click Exit. Microsoft Windows XP Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the File menu, click Export. In the Save in box, select a location where you want to save the .reg file. In the File name box, type a file name, and then click Save. On the File menu, click Exit. How to remove the user account information in the registry Windows 95 and Windows 98 Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems, and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Quit all programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider Double-click the Protected Storage System Provider key to expand the key, right-click the Default subkey, and then click Delete. Note If user profiles are enabled on the computer, you will see subfolders for each user below the main Protected Storage System Provider key. If all users are experiencing the same difficulty, you must delete the subkey for each user and following the remaining steps for each user account definition. On the File menu, click Exit, and then restart the computer. Windows NT 4.0 Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Note If you are a Windows NT 4.0 user, you must have administrator permissions to edit the system registry. Quit all programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the Security menu, click Permissions. In Registry Key Permissions, click to select the Replace Permission on Existing Sub keys check box. In the Name list, make sure that the user currently logged on has Full Control access. Click OK. A dialog box that displays the following message will appear: Do you want to replace the permission on all existing subkeys in Protected Storage System Provider? Click Yes. Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 Note If other Windows NT users are experiencing the same password retention difficulty, you should delete the subkey folder for each user and follow the remaining steps for each NT user account definition. Windows 2000 Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Note If you are a Windows 2000 user, you must have administrator permissions to edit the system registry. Quit all programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the Security menu, click Permissions. Click the registry key for the user who is currently logged on and ensure that Read and Full Control are both set to Allow. Click the Advanced button, ensure that user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column. Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box. Click Apply, and then click Yes when you are prompted to continue. Click OK two times. Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 Note For every identity that you have, there will be a subkey under the Protected Storage System Provider key. To resolve this problem in all your identities, you must delete all the user subkeys folders under the Protected Storage System Provider key. On the Registry menu, click Exit, and then restart your computer. Windows XP Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Note If you are a Windows XP user, you must have administrator permissions to edit the system registry. Quit all programs. Click Start, and then click Run. In the Open box, type regedit, and then click OK. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider On the Edit menu, click Permissions. Click the registry key for the user who is currently logged on and ensure that Read and Full Control are both set to Allow. Click the Advanced button, ensure that user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column. Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box. Click Apply, and then click Yes when you are prompted to continue. Click OK two times. Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 Note For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all your identities, you must delete all the user subkeys folders under the Protected Storage System Provider key. On the File menu, click Exit, and then restart your computer. How to re-enter your password Windows 95, Windows 98, and Windows NT 4.0 Click Start, point to Settings, and then click Control Panel. Double-click the Mail icon. In Internet Accounts, click to select the Internet Mail account that is not able to retain the password check box, and then click Properties. On the Server tab, type your password, and then click to select the Remember Password check box. Click OK, and then click Close. Quit Control Panel. Note If user profiles are enabled on the computer and you deleted the default Protected Storage System Provider subkey for other users, re-enter the password, and then click to check the Remember Password check box for those profiles. Start Outlook, and use the Send and Receive command to test whether your password is retained. Windows 2000 Click Start, point to Settings, and then click Control Panel. Double-click the Mail icon, and then click the Mail tab. In the Account column, click to select the POP account, and then click Properties. On the Server tab, type your password, and then click to select the Remember Password check box. Click OK, and then click Close. Quit Control Panel. Note If other Windows 2000 users are having password retention problems, re-enter the password, and then click to select the Remember Password check box for those profiles. Each user may have to log on for his password to be retained. Start Outlook, and use the Send and Receive command to test whether your password is retained. Windows XP Click Start, and then click Control Panel. Double-click the Mail icon, and then click the Mail tab. In the Account column, click to select the POP account, and then click Properties. On the Server tab, type your password, and then click to select the Remember Password check box. Click OK, and then click Close. Quit Control Panel. Note If other Windows XP users are having password retention issues, re-enter the password, and then click to check the Remember Password check box for those profiles. Each user may have to log on for his password to be retained. Start Outlook, and use the Send and Receive command to test whether your password is retained. The information in this article applies to: Microsoft Outlook 2000 Microsoft Outlook 98 Last Reviewed: 7/8/2004 (2.0) Keywords: kbprb KB235865 Contact Us © 2004 Microsoft Corporation. All rights reserved. Terms of use Security & Privacy Accessibility